Refund policy

Refund & Return Policy

90-Day Money-Back Guarantee. We want you to feel completely confident trying Helea Aged Odorless Garlic. If you are not satisfied for any reason, you can request a full refund of the product price within 90 days of the delivery date. No hard questions.

How to request a refund

1. Email us at info@prestigeamsterdam.com with your order number and the email address used at checkout.
2. We reply within 2 business days and confirm the next steps. We may ask you to return any unused product; if so, we will tell you where to send it.
3. Once approved, the refund is issued to your original payment method. Depending on your bank or card provider it can take 5 to 10 business days to appear.

Damaged, wrong or missing items

If your order arrives damaged, is incorrect, or something is missing, contact us within 14 days of delivery with a photo of what you received. We will send a replacement or refund you in full, including shipping, at no cost to you.

Subscriptions

Subscription orders are covered by the same 90-day guarantee. You can pause or cancel your subscription at any time before the next renewal date through the link in your order emails or by emailing us. Refills that have already been shipped can be refunded under the guarantee above.

Your statutory rights

Consumers in the European Union have a statutory 14-day right of withdrawal from the day of delivery. Our 90-day guarantee applies in addition to your legal rights and never limits them.

Fair use

The guarantee is intended for genuine trials of the product. We reserve the right to refuse refunds where we identify repeated claims or abuse of the policy.

Questions? Email info@prestigeamsterdam.com.