Shipping policy

Shipping Policy

Processing time

Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a second email with tracking information as soon as it ships.

Shipping costs

  • Subscribe & Save orders: free shipping on every delivery.
  • One-time orders: the shipping cost for your country is calculated and shown at checkout before you pay.

Estimated delivery times

Delivery estimates start from the day your order ships and are given in business days:

  • Netherlands, Belgium, Germany: 2 to 4 business days
  • Rest of the European Union: 3 to 7 business days
  • United Kingdom, Switzerland, Norway: 4 to 8 business days
  • United States, Canada, Australia, New Zealand and other international destinations: 7 to 14 business days

These are estimates, not guarantees. Carrier delays, customs checks and peak seasons can add a few days.

Where we ship

We currently ship to all EU member states, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the United Arab Emirates and Israel. If your country is not listed at checkout, email us and we will let you know if we can arrange it.

Customs, duties and taxes

For deliveries outside the European Union, import duties or taxes may be charged by your local customs authority. Unless they are collected at checkout, these charges are the responsibility of the recipient. We cannot predict or refund them.

Subscription deliveries

Refills ship automatically every 1, 3 or 6 months depending on the plan you chose. We send a reminder email before each renewal, and you can change the date, skip a delivery or cancel at any time before it ships.

Lost, delayed or damaged parcels

If your tracking has not updated for 10 business days, or your order arrives damaged, email info@prestigeamsterdam.com within 14 days of the expected delivery date. We will trace the parcel and send a replacement or refund you in full.

Address changes

Please check your address carefully at checkout. If you need to change it, contact us as soon as possible; we can update it until the order has shipped. Orders returned to us because of an incorrect or incomplete address can be reshipped at the cost of the standard shipping rate.