Terms of service

Terms of Service

These terms apply to every order placed on tryhelea.com (the "site"), operated by Prestige Amsterdam, Reguliersdwarsstraat 1B, 1017 BJ Amsterdam, The Netherlands ("Helea", "we", "us"). By placing an order you agree to these terms. Please read them together with our Shipping Policy, Refund & Return Policy and Privacy Policy, which form part of this agreement.

1. Products

Helea Aged Odorless Garlic is a food supplement. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease. Read the label before use, do not exceed the recommended daily dose, and consult your doctor before use if you are pregnant, breastfeeding, taking medication or have a medical condition. Product images are for illustration; packaging may vary slightly.

2. Orders and contract

An order is an offer to buy. The contract is formed when we send the shipping confirmation. We may refuse or cancel an order, for example if a product is unavailable, a price was displayed incorrectly, or we suspect fraud; in that case any payment already made is refunded in full. You must be at least 18 years old to order.

3. Prices and payment

Prices are shown in euros and include VAT where applicable. Shipping costs, if any, are shown at checkout before you pay. Payment is taken when the order is placed through the payment methods offered at checkout. We may change prices at any time; changes do not affect orders already confirmed.

4. Subscribe & Save

When you choose Subscribe & Save, you authorise us to charge the payment method on file and ship a refill automatically every 1, 3 or 6 months, according to the plan selected, at the subscription price shown at checkout, until you cancel. We email you before each renewal. You can skip, change the date or cancel at any time before the next renewal through the link in your emails or by writing to info@prestigeamsterdam.com; cancellations take effect for the next renewal. Free gifts and free shipping tied to a subscription apply while the subscription is active.

5. Shipping, returns and refunds

Delivery times, costs and destinations are set out in our Shipping Policy. Our 90-day money-back guarantee and your statutory 14-day right of withdrawal are set out in our Refund & Return Policy. Risk in the goods passes to you on delivery.

6. Your account and information

You are responsible for providing accurate contact and delivery details and for keeping any account details confidential. How we handle your personal data is described in our Privacy Policy.

7. Intellectual property

All content on the site (text, images, logos, videos, design) belongs to Prestige Amsterdam or its licensors. You may not copy or reuse it without our written permission.

8. Liability

Nothing in these terms limits any liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory consumer rights. Otherwise, our liability for any order is limited to the amount you paid for that order. We are not liable for delays or failures caused by events outside our reasonable control.

9. Changes to these terms

We may update these terms from time to time. The version shown on the site when you place an order applies to that order.

10. Law and disputes

These terms are governed by the laws of the Netherlands. As a consumer you also keep the protection of the mandatory rules of the country where you live. EU consumers may use the European online dispute resolution platform at ec.europa.eu/consumers/odr. Questions or complaints: info@prestigeamsterdam.com.